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We hope this is forwarded to the owner of Asheville Ford so you know what conscientious people you have working for you.
We are writing to commend your service staff for the assistance they gave us on Saturday, May 21.
We were traveling from the Outer Banks to our home in Memphis, TN. We stopped for gas at the BP station just north of your dealership. When we tried restarting the car, the battery was completely dead. The manager at the BP tried jumping it for us but nothing happened. We noticed your dealership and called to see if the service department was opened. Thank goodness for us, it was.
Keith Miller drove down with a jumper kit and was able it start the car. We followed him to your dealership where he introduced us to John Wood. Keith also offered to set us up with a rental car if we had to stay in Asheville for the weekend while waiting for an alternator. Fortunately, John was able to obtain a new battery for us and it held the charge so we didn’t have the need for the alternator. In less than two hours we were on our way and made it to Memphis with no further problems. John did recommend that we have the car serviced (a Nissan Murano) and the alternator checked when we got to Memphis. I did that yesterday and everything was fine.
These men turned what could have been major headache into a positive experience for us. We will be purchasing a new vehicle in the near future and are considering a Ford Edge. Our experience with your service department would have made that decision much easier knowing they were available to back up that purchase. If we lived closer, we would be purchasing that vehicle from you.
Thanks again for all your help.
Mr. & Mrs. Hagen
Nissan
Murano
I would definitely buy from Asheville Ford again.
Patti G.
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