Bill: Thanks for the follow-up on my service experience of yesterday. From the moment I set foot on the Asheville Ford property and was greeted by Amanda, I have never felt more at home at a dealership. Amanda introduced me to Rick Griffin and John over at Quicklane shortly thereafter, and I can promise you I will not be taking ANY of my automobiles anywhere else for service. Rick, John, and the ENTIRE Quicklane crew have always bent over backwards to take care of my vehicle needs, but they also make me feel welcome and part of the "family."
I've been in a customer service business for over 35 years now Bill, so I know what is real and good and genuine, and what is not. You have a wonderful group of folks there and I just wanted you to know that, at least speaking for myself, their efforts are both recognized and very much appreciated.
"Hanging out a my favorite dealership... Asheville Ford. If u haven't been lately... Go!! I'm getting my car fixed and can't tell u how you how refreshing it is to have a dealer that isn't fake!!"
Just a quick note to thank the service department staff who worked on Saturday after Thanksgiving 2012.
I was traveling back to Louisville KY from Charlotte and encountered car trouble on I-40. Knowing there wouldn't be much of anything past Asheville on the highway, I located you on my GPS and pulled into your service department with my fingers crossed that you were open and could get my car fixed. You were there and took care of me rather quickly. I was back on the road in about 2 and a half hours.
I am very grateful to Byron and the staff that worked on the holiday weekend. Thank you and have a great Holiday season.
We hope this is forwarded to the owner of Asheville Ford so you know what conscientious people you have working for you.
We are writing to commend your service staff for the assistance they gave us on Saturday, May 21.
We were traveling from the Outer Banks to our home in Memphis, TN. We stopped for gas at the BP station just north of your dealership. When we tried restarting the car, the battery was completely dead. The manager at the BP tried jumping it for us but nothing happened. We noticed your dealership and called to see if the service department was opened. Thank goodness for us, it was.
Keith Miller drove down with a jumper kit and was able it start the car. We followed him to your dealership where he introduced us to John Wood. Keith also offered to set us up with a rental car if we had to stay in Asheville for the weekend while waiting for an alternator. Fortunately, John was able to obtain a new battery for us and it held the charge so we didn’t have the need for the alternator. In less than two hours we were on our way and made it to Memphis with no further problems. John did recommend that we have the car serviced (a Nissan Murano) and the alternator checked when we got to Memphis. I did that yesterday and everything was fine.
These men turned what could have been major headache into a positive experience for us. We will be purchasing a new vehicle in the near future and are considering a Ford Edge. Our experience with your service department would have made that decision much easier knowing they were available to back up that purchase. If we lived closer, we would be purchasing that vehicle from you.
Thanks again for all your help.
Mr. & Mrs. Hagen
I would definitely buy from Asheville Ford again.